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Distributed Computing Services

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Overview

Distributed Computing Services (DCS) from Gijima provides end-user support for desktops and associated services. DCS manages the entire end-user lifecycle, including installation, moves, break-fix, performance optimisation, preventative maintenance and monitoring services.

DCS operates an Integrated Services Management Centre (ISMC) where users report any problems and manages all user problems to full resolution. ISMC services are based on the ITIL framework. Clients usually sign Service Level Agreements (SLAs) to ensure a guaranteed response time for problem resolution.

Through the availability services team, DCS provides a centre of excellence that specialises in the provision of seamless, integrated infrastructure support services according to specific client needs, from desktop, server and network support services through to infrastructure project deployment. When providing end user support, maintenance and desktop management from any of our centres countrywide, DCS not only looks after your hardware, software and network, but also supports your data.

We have formed strategic relationships with leading global vendors to assist our customers within the data centre environment. Our products team provides leading-edge technology solutions to support our customers’ business applications. We pride ourselves on maintaining service excellence and assist our customers to reduce costs by increasing flexibility and agility within the data centre environment. Our focus is on understanding our customers’ needs first before offering world-class solutions within the virtualisation and consolidation space.

Sustainability Services

With the increased recognition of the environmental impact that man-made greenhouse emissions has on the environment, tackling environmental issues and adopting environmentally sound practices have become a key driving factor for governments, enterprises and societies across the globe.
Greening our IT products, services, and practices are not only economic and environmental imperatives, but also form part of our social and ethical responsibilities. The main goal of the new Sustainability Services business unit is to assist customers engage in sustainable computing practises with the focus on driving the change towards building a more environmentally friendly economy.
The services offered are designed to assist customers engage in financially viable solutions that will not only improve the efficiency in how computing resources are utilized within the IT environment, but also to promote the dimensions of environmental sustainability, the economics of energy efficiency, and the total cost of ownership.

DCS offerings:

Microsoft consulting & products
Microsoft advanced infrastructure component design
Desktop PCs
Notebooks
Servers
Storage
Tape drives
Data continuity
Printers & consumables
Thin clients
Monitors
Peripherals
Desk-side support

Partners:

DCS is fully certified with leading technology vendors such as:
HP,Microsoft, IBM

Brochures: