Enterprise Resource Planning (ERP) Solutions is home to Gijima’s considerable SAP capability and is recognised as a leading SAP service provider in southern Africa. Our clients benefit from the exceptional depth and breadth of business, product and implementation experience of more than two hundred consultants.

We can help you:

• Reduce costs through our SAP Support Hub, which operates 16 hours, seven days per week. It providing you with remote support by highly skilled SAP consultants at flexible cost effective pricing models
• Manage and minimise risk with our identity management, financial, procurement and human resources (HR) solutions 
• Improve business performance management and reporting through our business intelligence (BI) solutions
• Improve operational efficiencies by optimising your business processes with various SAP business models

We have an unblemished record for delivering large and complex ERP implementations on time, within budget and to the satisfaction of our clients. Experience has taught us that ERP projects can only be successful if the organisation is prepared to change. Our implementation methodology incorporates world-class change management processes.

We operate one of the largest SAP support service centres in southern Africa. We have developed various flexible support models that aggressively address total cost of ownership (TCO) and which can be customised to suit every client’s unique requirements.

Our excellent track record in the mining, manufacturing and process industries is widely respected. We also serve clients in the automotive, telecommunication, utilities, public sector and financial industries. Our client base includes Exxaro, Mittal Steel (Iscor), Sasol, the Rio Tinto Group, De Beers, Absa, SAA, City Power, NamPower, Vodacom and Anglo American.

Gijima’s ERP Solutions division has achieved the highest partnership status with SAP – Service Alliance Partner. In addition, we are the only implementation partner in South Africa with customer competency centre certification and the first partner with NetWeaver certification. We are also certified as an SAP hosting partner, which allows us to operate as an application service provider (ASP). Gijima is also an SAP SMB channel partner for two SAP ‘All In One’ solutions, both for local government and mining.

The Gijima SAP Hub is an SAP services partner and SAP-certified provider of solution implementation based on the Run SAP methodology.

Our services

Gijima ERP Solutions provides the following services:

• SAP implementations and upgrades
• SAP AIO solution for local government
• ERP strategic consulting 
• Project and programme management consulting
• Change management consulting
• Project evaluation - we will scope and cost your project with 90% accuracy to help you manage risk 
• SAP project audits 
• SAP system optimisation and value realization 
• SAP support, both on-site and remotely, via the Service and Support Centre (countrywide and globally) 
• Management and support of SAP infrastructure, including full outsourcing 
• HR and Payroll Application Service Provider (application outsourcing) 
• SAP Made Simple (SMS), a training tool

SAP Support Hub at Gijima ERP Solutions

At ERP Solutions, we understand that the decision to implement SAP is a strategic move. We also realize that the system should be managed through its complete lifecycle and for the role it plays within your business. The success of any implemented SAP system is characterised by the optimum support provided once the system has gone live.

Our support services, processes and organisation have proven to be successful and scalable to provide our clients with the peace of mind required.

The main aim of the SAP Support Hub is to support various SAP clients from one central location. This leads to the following advantages for clients without sufficient resources or capacity to provide the required SAP support internally:

• Consistent availability of expert skills (enhancing depth and width of skills)
• Multiple levels of support
• Effective resource utilisation 
• High level of standardisation
• Continuous efficiency drive
• Maximum utilisation of economies-of-scale

The SAP Support Hub at ERP Solutions was established more than ten years ago and currently supports a number of SAP clients of varying sizes. Some clients have opted to outsource all their SAP support, while others have decided to adopt certain portions of the services available.

The SAP Support Hub has developed various flexible support models that may be customised to suit the requirements of your business. Support services include preventative and secondary maintenance, break-fix, enhancements and small projects in the business process, functional, technical, and development areas.

The ERP Support Hub focuses on:

Operational excellence:

• Process driven operation
• High level of standardisation (ITIL standards)
• Following SAP best practice for support
• Solutions-based service delivery

Cost effectiveness:

• Client only pays for work done and not whole days of consultancy
• Various adaptable models available

Continuous improvement:

• Training
• Applying lessons learned from other areas
• Advice on business processes and improvements

Contact details
marlin.moodley@gijima.com
012 675 5000
www.gijima.com

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